Mike Morgan


West Lothian, UK



Customer Support

Technical Support




Work Experience

Oct 2018 - Current
  • Carer for family member

Mentor & Trainer / HP
Oct 2016 - Oct 2018
  • Provide training to potential agents joiningthe campaign
  • Provide continuing training to existing agents
  • Provide support to existing agents with any queries
  • Liaise with HP to resolve system or device issues
  • Liaise with HP regarding upcoming changes

Technical Support Agent / HP
Oct 2015 - Oct 2016
  • Assist customers with general enquiriesregarding their Instant Ink account
  • Assist customers with technical queries regarding their printers or Instant Ink accounts or HP Connected accounts

2nd Level Support Agent / D-Link
Feb 2014 - Sep 2015
  • Provide technical support to business customers, with business produicts
  • Assist business customers to select the correct products for their needs
  • Liaise with D-Link regarding technical issues with products
  • Assist fist-level (consumer) agents with escalations regarding consumer products
IT Systems Administrator / Tonerman
Oct 2012 - Sep 2013
  • Update / maintain Active Directory domain servers
  • Update desktop machines / Install desktop machines
  • Create local web-based software
Partner / PAWSS For Design
Sep 2008 - Jan 2012
  • Web designer
  • Printer
  • Invoice customers
Customer Support Operative / 34SP.com
Feb 2003 - Jun 2008
  • Assist customers with technical queries regarding their web hosting
  • Provide support for certain well known scripts
  • Assist customers with account/payment queries
  • Design and maintain a number of magazine websites that included subscriptions